Responsible Gaming

1 Our Commitment to Responsible Gaming

link333 operates under a firm belief that sustainable, long-term player satisfaction can only be achieved when players feel safe, informed, and in control. Responsible gaming is not simply a regulatory checkbox for us — it is a core pillar of how we design and operate the platform for our players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

We invest continuously in the tools, policies, and staff training required to identify and assist players who may be developing problematic gambling behaviour. Our platform monitors account activity patterns, flags unusual changes in deposit frequency or wager sizes, and proactively reaches out to players whose behaviour suggests they may benefit from support.

link333 will never encourage players to chase losses, pursue gambling as a primary income source, or wager money they cannot afford to lose. All promotional communications from link333 are crafted with this principle in mind, and we refuse to market to individuals who have self-excluded or activated a time-out on their account.

We also uphold a strict 18+ only policy across every vertical — slots, live casino, cricket betting, Teen Patti Joker, and all other games available on the platform. No player under the age of 18 will be permitted to register or maintain an account with link333.

2 Age Restriction & Underage Protection

All players must be 18 years of age or older to register and play on link333. This is a non-negotiable requirement. During the registration process, players confirm that they meet this age requirement, and all accounts are subject to identity verification (KYC) which includes confirmation of date of birth.

Where our KYC team has reasonable grounds to suspect that a player may be under 18, the account will be suspended immediately pending the submission and review of age-verification documents. Any funds deposited by a minor will be returned and the account permanently closed.

2.1 Protecting Minors in Your Household

If you share a device or computer with younger family members, we strongly recommend the following precautions:

• Always log out of your link333 account when you are not actively using it.
• Never save your login credentials in a shared browser or allow your browser to auto-fill your password on shared devices.
• Consider using parental control software to restrict access to online gambling websites on devices used by minors.
• Keep your account username and password strictly confidential — do not share them with anyone, including other adult family members.

If you believe a minor has accessed your link333 account, contact our support team at support@link333 immediately so we can investigate and take appropriate action.

3 Deposit Limits

Deposit limits are one of the simplest and most effective tools available for managing your gambling spend. link333 allows every registered player to set a daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳). Once a deposit limit is activated, you will be unable to deposit more than the specified amount within the chosen time frame — regardless of which payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) you use.

3.1 Setting a Deposit Limit

• 1 Log in to your link333 account and navigate to the Account Settings section.
• 2 Select Responsible Gaming from the settings menu.
• 3 Choose Deposit Limits and select daily, weekly, or monthly.
• 4 Enter your desired limit amount in ৳ and confirm. The limit takes effect immediately.

3.2 Modifying or Removing a Deposit Limit

You may lower your deposit limit at any time and the new (lower) limit will apply immediately. If you request an increase to an existing deposit limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether the increase is genuinely right for you. Requests to remove a deposit limit entirely are subject to the same 7-day cooling-off period.

If you are unable to locate the deposit limit feature in your account settings, or if you require assistance setting a specific limit, contact our support team at support@link333 and we will apply the limit on your behalf.

4 Time-Out & Cooling-Off Periods

A time-out is a short-term voluntary break from gambling activity on link333. It is designed for players who feel they need to step away from the platform temporarily — perhaps after a losing streak, during a particularly stressful period in life, or simply to reset and reflect on their gambling habits.

4.1 Available Time-Out Durations

• 24-Hour Time-Out: Immediate account suspension lasting one full day. Ideal for a brief cooling-off period after an impulsive session.
• 7-Day Time-Out: A one-week suspension. Useful for players who want to take a proper break and return to gambling with a clearer head.
• 30-Day Time-Out: A full calendar month suspension. Recommended for players who have noticed a pattern of behaviour they want to change before it escalates.

4.2 What Happens During a Time-Out

• You will be unable to log in to your link333 account for the duration of the time-out.
• All pending bets placed before the time-out was activated will be settled normally.
• Your account balance is preserved and will be available to you when the time-out expires.
• All marketing communications (bonus offers, promotional emails) will be suspended for the duration of the time-out.
• The time-out cannot be reversed or shortened once it has been activated. If you have selected 30 days, the full 30 days must elapse before access is restored.

To activate a time-out, visit Account Settings → Responsible Gaming → Time-Out, or contact our support team directly. Time-outs can be activated at any hour of the day.

5 Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on link333. It is intended for players who believe their gambling has become — or is at risk of becoming — a serious problem. Unlike a time-out, self-exclusion is a longer-term commitment and carries additional protections to prevent players from easily reversing their decision in a moment of temptation.

5.1 Self-Exclusion Periods

• 6 Months: Minimum self-exclusion period. Suitable for players who want a substantial break but anticipate returning to recreational gambling in the future.
• 1 Year: A full year's exclusion, giving players adequate time to address any underlying issues and rebuild healthy financial habits.
• 5 Years: Extended exclusion for players with a more severe problem. Strongly recommended for anyone who has experienced significant financial or personal harm as a result of gambling.

5.2 What Self-Exclusion Means in Practice

• Your account will be fully and immediately locked. You will not be able to log in, deposit, wager, or access your account in any way.
• Any outstanding balance at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, etc.) within a reasonable processing period.
• All marketing, promotional, and bonus communications will be permanently suspended for the duration of your exclusion.
• link333 will take reasonable technical steps to prevent you from creating a new account on the platform during your exclusion period.
• Self-exclusion cannot be reversed before the chosen period expires. No exceptions will be made. This policy exists entirely for your protection.

5.3 How to Request Self-Exclusion

You can request self-exclusion via Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our support team directly at support@link333. Self-exclusion requests submitted by email are processed as a priority — your account will be locked within a maximum of 24 hours of the request being received, and in most cases within a few hours. If you need immediate access locked, call our support chat directly.

6 Recognising Problem Gambling

Problem gambling can affect anyone — it does not discriminate by age, profession, income level, or background. The key difference between recreational gambling and problem gambling is the degree of control a person maintains over their behaviour and the impact that gambling has on other areas of their life.

Below are some of the most common warning signs that gambling may have become a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use link333's responsible gaming tools or seek outside support.

Recognising these signs — in yourself or in someone you care about — is the first and most important step. It takes courage to acknowledge a problem, and the earlier you act, the easier it is to regain control. link333 is here to support you through that process.

7 Getting Help & Support

If you feel that gambling is becoming a problem, you do not have to face it alone. link333's support team is available 24 hours a day, 7 days a week, and can assist you in activating any responsible gaming tool, closing your account, or simply providing a confidential space to discuss your concerns. All communications are treated with complete confidentiality.

7.1 Financial Counselling

If gambling-related financial difficulties are a concern, we encourage you to speak with a qualified financial counsellor. Managing debt and rebuilding a stable financial footing is an important part of recovery from problem gambling, and professional guidance can make a significant difference. Bangladesh has a range of microfinance and financial advisory services — including those affiliated with BRAC Bank, Grameen Bank, and other institutions — that can provide structured support.

7.2 Mental Health and Family Support

Problem gambling often has emotional and relational dimensions that go beyond finance. If you or a family member is experiencing distress related to gambling, speaking with a trained mental health professional or counsellor is strongly encouraged. Support is available for both the person experiencing the gambling problem and for affected family members or friends.

7.3 For Friends and Family Members

If you are concerned about the gambling behaviour of a friend or family member, the most effective thing you can do is encourage them — calmly and without judgment — to seek help. Avoid enabling gambling by lending money or covering debts. If you believe a person is in immediate distress, seek appropriate emergency support. You can also contact link333's support team if you have concerns about a specific account, and we will review the matter confidentially.

8 Tips for Safer Play

For the vast majority of players on link333, gambling remains a fun and controlled form of entertainment. The following practical tips can help you keep it that way — whether you enjoy cricket betting during BPL and IPL season, live casino games, slots, or Teen Patti Joker.

• Set a budget before you play. Decide in advance the maximum amount you are comfortable spending in a session, and treat this as the cost of entertainment — not as money you expect to recover.
• Never chase your losses. Losses are a normal part of gambling. If you have reached your budget for the day, close the app and do something else. Chasing losses rarely works and often leads to bigger losses.
• Play with money you can afford to lose. Never use money allocated for essential expenses — rent, food, bKash transfers to family, school fees, utility bills — as a gambling bankroll.
• Take regular breaks. Use the reality check feature to remind yourself to step away every hour. A short walk or a glass of water can reset your mindset and prevent impulsive decisions.
• Keep track of time. It can be easy to lose track of how long you have been playing, especially during live matches or casino sessions. Set a time limit before you begin and stick to it.
• Gambling is not a financial strategy. No betting system, strategy, or "hot streak" can reliably guarantee a profit over time. All casino games and sports betting carry inherent risk and a statistical house edge.
• Do not play when emotional. Gambling when you are upset, stressed, grieving, or under the influence of alcohol or substances significantly increases the risk of impulsive, harmful decisions.
• Use the tools available to you. Deposit limits, time-outs, and self-exclusion exist for your benefit. There is no stigma in using them — they are a sign of smart, responsible gaming.

link333 is committed to remaining a safe and enjoyable platform for all eligible players in Bangladesh. If you have suggestions for additional responsible gaming features or tools, please share them with us at support@link333.