Privacy Policy

1 Data Controller Information

For the purposes of this Privacy Policy, link333 acts as the data controller in respect of all personal data collected from players who access the platform. As data controller, link333 determines the purposes for which your personal data is processed and the means by which that processing takes place.

If you have any questions, concerns, or requests relating to the handling of your personal data, you may contact us at any time using the following details:

• Platform Name: link333
• Support Email: support@link333 (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Market: Bangladesh

This Privacy Policy applies exclusively to data collected through the link333 platform — including the website, any associated mobile-optimised interface, and all customer support channels. It does not apply to third-party websites or services that may be linked to or integrated with our platform.

2 Personal Data We Collect

link333 collects personal data from players through several channels: directly when you register an account, when you make a deposit or withdrawal, when you contact our support team, and automatically through the use of cookies and server logs as you navigate the platform. The categories of personal data we collect include, but are not limited to, the following:

2.1 Registration Data

• Full legal name
• Date of birth
• Residential address (including city, district, and postal code)
• Email address
• Mobile phone number
• Username chosen at registration

2.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents (e.g., National Identity Card, passport)
• Proof of address documents (e.g., utility bill, bank statement dated within three months)
• Proof of payment method (e.g., screenshot of bKash or Nagad account registered in your name)
• Selfie or photograph where required for enhanced verification

2.3 Financial Transaction Data

• Deposit amounts, dates, and payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer)
• Withdrawal requests, amounts, and destination payment methods
• Account balance history
• Bonus and promotion redemption records

2.4 Gameplay and Betting Data

• Game sessions, wager amounts, and results across all product verticals (slots, live casino, cricket betting, Teen Patti Joker, etc.)
• Responsible gaming tool usage (deposit limits set, session time alerts, self-exclusion requests)
• Bonus wagering progress

2.5 Technical and Device Data

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited and navigation path within the platform
• Cookie identifiers (see Section 5 for full cookie details)

2.6 Communications Data

• Content of support tickets and live chat transcripts
• Email correspondence with the link333 support team
• Responses to surveys or feedback requests (where participated in voluntarily)

link333 does not knowingly collect sensitive personal data beyond what is necessary for identity verification and responsible gaming compliance. We do not collect biometric data, genetic data, or data relating to religious or political beliefs.

3 How We Use Your Data

link333 processes your personal data only for specified, explicit, and legitimate purposes. The table below summarises the primary purposes for which your data is used and the lawful basis for each type of processing:

link333 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new purpose.

3.1 Marketing Communications

Where you have opted in to receive promotional communications from link333 — such as bonus offers, seasonal promotions around BPL, IPL, Eid, or Pohela Boishakh, and new game announcements — we may send you relevant updates by email. You may withdraw your consent to receive marketing communications at any time by contacting support at support@link333. Withdrawal of marketing consent does not affect the lawfulness of any prior processing carried out on the basis of that consent.

4 Data Sharing & Third Parties

link333 does not sell your personal data to third parties under any circumstances. We may, however, share certain categories of personal data with trusted third parties where necessary to operate the platform, comply with legal obligations, or protect the platform and its players from fraud. All third parties with whom we share data are subject to appropriate data processing agreements and are required to handle your data in accordance with applicable privacy standards.

4.1 Categories of Third-Party Recipients

• Payment Processors: Including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners — for the purpose of processing deposits and withdrawals in Bangladeshi Taka (BDT / ৳).
• Game Providers: Including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios — limited to the data required to authenticate your gaming session and deliver game content.
• KYC and Identity Verification Services: Third-party identity verification providers may process copies of identity documents to support our KYC compliance obligations.
• IT and Platform Infrastructure Providers: Cloud hosting, content delivery, and platform monitoring services that are contractually bound to process data only on our instructions.
• Legal and Regulatory Authorities: Where we are required by applicable law or a legitimate legal process to disclose personal data to government agencies, law enforcement, or regulatory bodies.

4.2 International Data Transfers

Some of our third-party service providers may be located outside Bangladesh. Where personal data is transferred to a jurisdiction that may not offer the same level of data protection, link333 ensures that appropriate safeguards are in place — such as standard contractual clauses or binding corporate rules — before any such transfer takes place.

5 Cookies & Tracking Technologies

link333 uses cookies and similar technologies (such as pixel tags and session tokens) to operate the platform effectively, remember your preferences, and analyse how players interact with the site. This section explains what cookies we use and why.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and store certain preferences or session information. Cookies do not give us access to your device beyond what is described in this policy.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies will affect the functionality of the link333 platform — in particular, you may not be able to maintain a logged-in session. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, etc.).

link333 does not deploy third-party advertising or retargeting cookies. We do not participate in cross-site behavioural advertising networks.

6 Data Retention

link333 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, taking into account applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status and for a period of 5 years following permanent account closure, in order to comply with financial record-keeping obligations and to support any legal proceedings that may arise.
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of submission, or longer if required by applicable anti-money-laundering or fraud prevention regulations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
• Support Communications: Retained for 3 years from the date of the most recent interaction.
• Analytics and Technical Data: Retained in anonymised or aggregated form for up to 24 months from collection.
• Marketing Preferences: Retained until you withdraw consent, after which your preference not to receive marketing is recorded and retained indefinitely to honour your opt-out.

Once a retention period has expired and no legal hold applies, personal data is securely deleted from link333 systems or anonymised such that it can no longer be associated with you as an individual.

7 Data Security

link333 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the link333 platform is encrypted using industry-standard TLS protocols.
• Access Controls: Access to systems holding personal data is restricted on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations.
• Secure Data Storage: Player data is stored on secured servers with appropriate physical and logical access controls and regular security auditing.
• Fraud Monitoring: Automated systems monitor account activity for unusual patterns that may indicate fraudulent access, identity theft, or account takeover attempts.
• Password Hashing: Passwords are stored as one-way hashed values. link333 staff cannot retrieve your plaintext password; if you forget your credentials, a password reset process is used.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, link333 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

Players are strongly encouraged to use a unique, strong password for their link333 account and to avoid sharing login credentials with any third party. If you suspect your account has been compromised, contact our support team immediately at support@link333.

8 Your Privacy Rights

As a player on the link333 platform, you have a number of rights in relation to your personal data. These rights may be exercised by contacting our support team at support@link333. We aim to respond to all valid requests within 30 days of receipt. In some cases, we may need to verify your identity before processing a request.

8.1 Right of Access

You have the right to request a copy of all personal data that link333 holds about you. We will provide this in a clear and structured format within the statutory response period.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Where possible, you may update certain details (such as your email address or contact number) directly within your account settings.

8.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis for processing exists), or where you believe the data has been processed unlawfully. Please note that certain data must be retained to comply with legal obligations (e.g., financial transaction records) even after an erasure request is received.

8.4 Right to Restrict Processing

You may request that link333 restricts the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing based on legitimate interests and we are assessing that objection.

8.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.

8.6 Right to Object

You have the right to object to the processing of your personal data where that processing is carried out on the basis of legitimate interests. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time.

8.7 Withdrawing Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent for marketing communications, contact support@link333.

9 Updates to This Policy

link333 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform functionality. Where changes are material — meaning they significantly affect how your data is processed or your rights as a data subject — we will notify registered players via the email address on file or by displaying a prominent notice on the platform, providing at least 7 days' advance notice before the changes take effect.

Minor updates, such as clarifications of existing provisions or corrections to typographical errors, may be made without advance notice. The current version of this Privacy Policy is always available on this page and is identified by the effective date shown in the document header and the effective-date banner above.

Your continued use of link333 following the effective date of any updated Privacy Policy constitutes your acknowledgment of and agreement to the revised terms. If you do not accept the revised policy, you should cease using the platform and contact our support team to request account closure and the return of any eligible balance.

9.1 Contact for Privacy Matters

All privacy-related inquiries, data subject requests, concerns, or complaints should be directed to the link333 support team. Our English-language support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Email: support@link333. We treat all privacy correspondence with strict confidentiality and aim to provide a substantive response within 30 days of receipt.